Go Far. Feel Good.™ Guarantee
We stand behind everything we make. We promise to make our products with incredible attention to comfort, fit, and durability—because we want you to love our gear as much as we do.
And we want it to be able to support all your adventures, from exploring new cities to summiting new mountains. So, if, for any reason, you are not completely happy with your Smartwool® products within two years of purchasing, we’ll get you into some new gear. No problem.
To process your claim, just fill out the Smartwool Claim Submission Form, upload the requested images, and hit send. Then, we will contact you with next steps. We want you to get back to doing what you love in the outdoors as soon as possible.
Online Orders
We offer e-Gift Cards through our third-party vendor, Cashstar. e-Gift cards can be purchased in amounts ranging from $10-$2000, so you can give the gift of adventure and Smartwool® comfort to all the explorers in your life.
Does the address you typed match the address on file with the credit card company? If you still encounter a problem after you’ve verified that the address matches, please call customer service at 1-888-879-9665 for further assistance.
Yes, orders can be shipped to a different address than the billing address. Once you get to the checkout page, enter your shipping address. You can then enter the billing address that is tied to the credit card you are using.
We accept Visa, Mastercard, Discover and American Express credit or debit cards that have a United States billing address. We also accept PayPal through our online order process.
Online Returns
If you received an item that was damaged during shipment, please contact our customer service with your order number.
Before accepting your order shipment, inspect the carton and the contents for any potential damage that may have occurred during shipment. It is normal for the carton to show some wear; however, if damage to your product(s) did occur, follow these steps:
- If the damage is minor, accept the package but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact our Customer Service team immediately.
- If there is extensive damage to the carton, refuse the order and Contact our Customer Service team immediately.
We will make every reasonable effort to reorder the item or credit your purchase in a timely manner.
We include a free shipping return label in our packages. Please include the original packing slip or a copy of your order confirmation with the return and send it back using the free return label. Please note your tracking number on the return label to keep for your records until your refund is processed. You can ship it back using your nearest FedEx location or post office. Once the return is received, your refund will be processed back to your original form of payment.
Refunds take 3-5 weeks to process due to the time often required for shipping and bank processing.
We would be happy to get you a new label for your online return. Please contact customer service at 1-888-879-9665 or email at customerservice@smartwool.com.
Shipping
We do not currently ship outside the United States.
Yes, orders shipping to a PO Box or an APO/FPO address, can take a little longer for delivery to get as they will ship out using USPS. These orders cannot ship out using express or overnight shipping, but we’ll do our best to get your gear to you as soon as possible.
Tracking numbers are assigned to packages when they ship. Once they’ve shipped, you’ll receive an email which includes a tracking link, along with your order information. From the tracking page, you'll be able to see your estimated delivery date and can sign up for shipping and delivery notifications. From there, all you have to do is contain your excitement about your new gear!
$5 Ground: 5-7 business days
No weekend delivery. Not available in AK or HI.
$10 3-Day: 3 business days
No weekend delivery. Not available in AK or HI.
$15 2-Day: 2 business days
No weekend delivery. Available in AK and HI.
$30 Overnight*: Next day
No weekend delivery . Not available in AK or HI.
*Saturday and Sunday orders ship on Mondays
Overnight, 2-Day & 3-Day Orders must be placed by 1:00pm EST (10:00am PST) Monday-Friday to be processed and shipped the same day. 3-Day & Ground Orders must be placed by 6:00pm EST (3:00pm PST) Monday - Friday to be processed and shipped the next day. Overnight, 2-Day & 3-Day delivery are not eligible for P.O. boxes. Please note that we do not ship overnight on weekends or Holidays. Overnight orders placed on Friday prior to 1:00pm EST (10:00am PST) will be delivered on Monday. Overnight orders placed on either Friday after 1:00pm EST (10:00am PST), Saturday or Sunday will be delivered on Tuesday.
*Free Shipping: Learn more about free shipping
We ship orders on business days. “Business days” are Monday through Friday and exclude federal holidays within the United States. Holidays include Martin Luther King Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas and New Year's Day.
Deliveries to PO Boxes and APO addresses ship via USPS. All other deliveries ship via FEDEX.
Legal title to purchased product transfers to the buyer at point of shipment.
Klarna
Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 170,000 online stores and has more than 70 million users globally.
Select 4 interest-free payments to split your purchase into four payments, charged every two weeks beginning at the time your order is confirmed (usually the shipping date). No bills are sent - you can simply sit back, relax, and enjoy your purchase.
Payments are collected bi-weekly from the debit or credit card you provide at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://app.klarna.com/login
There are no interest charges with Pay later in 4 payments, and no fees when you follow your automatic payment schedule. A Late Fee of up to $7 may be charged if an automatic payment cannot be collected. Please refer to the Klarna Terms of Service for more information.
When you pay in 4 interest-free payments, Klarna may perform a soft credit check. This type of check will not impact your credit score or show up as a hard inquiry on your credit report.
You can reach Klarna anytime at https://www.klarna.com/us/customer-service/ or by downloading the Klarna App for 24/7 chat.
Click on Klarna Terms of Service to see the entire Klarna Policy
General FAQs
Smartwool socks, base layers and apparel are expertly crafted using premium Merino wool blended with advanced technical materials. This blend ensures superior comfort, moisture-wicking properties, and odor resistance, making them perfect for any adventure.
No, but we stand behind the quality of our Smartwool products backed by our Go Far. Feel Good.™ Guarantee. If you're not fully satisfied with your purchase, reach out to our customer service team for assistance and replacement options.
Smartwool products are designed not to shrink if properly cared for. Follow our washing guide to maintain the original fit and ensure they last for years to come.
Use our store locater to find the nearest retailer that carries Smartwool products.
Product FAQs
To maintain the quality of your Smartwool socks, turn them inside out and machine wash in cold water on a gentle cycle. Avoid using fabric softeners or bleach, and air dry them to prevent shrinkage. For a step-by-step guide, check our washing instructions.
Smartwool socks are made with precision and care in the USA in our state-of-the-art facilities, ensuring high-quality craftsmanship. Find your perfect pair of Smartwool socks, proudly crafted for performance and comfort.
Smartwool socks are versatile and ideal for various activities, from hiking and running to everyday wear. Explore our Sock Finder to find the perfect pair for your adventures.
Yes, it’s important to find base layers that have a snug fit to effectively wick moisture away from your skin and provide optimal thermal regulation. This ensures maximum comfort and performance during outdoor activities.
Think of it like this: all squares are rectangles, but not all rectangles are squares. Similarly, while all thermals can be considered base layers, not all base layers can claim the thermal title. Both excel in wicking away moisture, keeping you dry. However, when it comes to turning up the heat, thermal layers pack an extra punch of warmth that base layers just can't match.
Yes, Smartwool jackets, insulated with Merino wool, offer excellent warmth and temperature regulation, making them ideal for winter outdoor activities such as skiing and snowboarding. They are meant to layer under heavier outerwear jackets and are important in a solid winter layering system.